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New Reviewer

Horrible product with zero customer service

We purchased a complete patio furniture set from Tropitone. Our chair slings have been replaced once because they would not stay in place and are wrinkled. The new slings are no better and the West Michigan sales rep DON RASEMAN and Tropitone will not stand behind...
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ID
#3899061 Review #3899061 is a subjective opinion of poster.
Location
Detroit, Michigan
Cons
  • Horrible customer service
  • Horrible quality
Preferred solution
our chair either repaired or replaced

Rocker part

We have a tropitone set (Presido) We bought in the 1990s, it has been GREAT! We recently had one of the rocker springs break, we found a company That has some, but I think they are old parts. It is U shaped My question is would the new rocker part you have now fit on our older set? And should we get that instead of the original rocker
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ID
#3997864 Review #3997864 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

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New Reviewer

Warranty

Not pissed. Have a chair t-bar that broke. Need a replacement part for repair under warranty. Dealing with local dealer who wants $ up front. I have no problem with shipping charge but warranty should cover part cost. About 6 years old. Dealer has invoice showing delivery date but does not know warranty facts. How can you help?

User's recommendation: Better communication.

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ID
#3782301 Review #3782301 is a subjective opinion of poster.
Pros
  • Well built
Cons
  • Broken
Loss
$400
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Two rocking swivel chairs with lifetime warranties bases broke. No offer of repair or replacement parts

Tropitone Furniture - Two rocking swivel chairs with lifetime warranties bases broke. No offer of repair or replacement parts
Original review updated by user Jun 18, 2022
Two rocking swivel chairs with lifetime warranties experienced base spring failures. Manufangler (e.g. a lousy, dishonest manufacturer) claims replacement part no longer available. essentially said buy new chairs from us or suck a lemon. We have complete sets (tables, chairs, etc) at home and beach house, and plan to replace one day with better quality products than those of Trepidatious Tone

User's recommendation: Look at other lines. Get warranty details spelled out if you choose to business with bottom feeders.

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ID
#3684286 Review #3684286 is a subjective opinion of poster.
Location
Summerfield, North Carolina
Pros
  • Look ok
  • Look alright
Cons
  • Subject to metal fatigue and premature breakage
  • Metal fatigue is common
Preferred solution
Let the company propose a solution
New Reviewer

Need advise on what next to do please

Local dealer refuses to help with the warranty that we have left regarding a small area of sun burn and a chaise
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ID
#3565843 Review #3565843 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Just replace chaise sling cover . I have a year left on warranty. Discoloration is at the bottom.. this chaise stays under cover
New Reviewer

Customer service

Tropitone Furniture - Customer service
Loooooooooooooooooooooong delay. I ordered my Tropitone Marconi patio furniture about a year ago. Not only have we not received the order, but Tropitone has not replied to my voicemail or email to get a status of the order. Very dissatisfied with Tropitone.
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ID
#3517429 Review #3517429 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Broken chair

Large metal part broke on the base of a chair???? Hoping Tropitone stands behind their warranty. They have not communicated with me yet.

User's recommendation: High quality furniture.

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ID
#3328681 Review #3328681 is a subjective opinion of poster.
Location
Los Angeles, California

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New Reviewer

Broken chair

4 year old structural part of chair broke. Need replacement part. Will picture help you? Part was welded but chair now leans 10 degrees to one side.
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ID
#3320105 Review #3320105 is a subjective opinion of poster.
Cons
  • Chair broke
Loss
$100
Preferred solution
Replacement part
New Reviewer

Hi. I have a tropitone swivel chair. My 400 pound brother in law sat in it and it is steady. I would like to replace the swivel mechanism. Can you help.

Tropitone Furniture - Hi. I have a tropitone swivel chair. My 400 pound brother in law sat in it and it is steady. I would like to replace the swivel mechanism. Can you help.
Hi. I have a tropitone swivel chair. My 400-pound brother-in-law sat in it, and it is unsteady. I would like to replace the swivel mechanism. Can you help. Thank YOU MJ Arnold 925200****
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ID
#2527597 Review #2527597 is a subjective opinion of poster.
Location
Lafayette, California
Preferred solution
Let the company propose a solution
New Reviewer

Replacement plastic strips

My set of Tropitone furniture is about 15-18 years old, but in relatively good shape. Last summer, several plastic slats/strapping became brittle and broke. I cannot find the needed materials and I can't purchase a new set. Please advise on two items: 1. replacements as mentioned above 2. the table-top has a large piece of glass that seems to be fitted into two metal fixtures which go around the entire table. No one has been able to tell me how to loosen that fitting so that the glass can be cleaned thoroughly around the entire edge.
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ID
#2450451 Review #2450451 is a subjective opinion of poster.
Preferred solution
Send needed replacements, how to take the old ones off and replacement of the new slats. Also information on how to clean the edges where the glass is encased. I have been a loyal customer for many years. I want to continue using my patio set .

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New Reviewer

2 broken patio unbrellas and no one to fix

I have spent thousands of dollars for 3 patio Basta Sole umbrellas of which 2 are now broken. The umbrellas are 2 years old. We called the dealer where we had them made, and they are not answering our request to fix them. At this point I don't care if it is warranted work or not, want my umbrellas fixed now. It's been all summer and I'm getting pissed off at this company. They have no customer service #, no main office #. Nothing. Please answer this post. My email is brads.tv40@***.com
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ID
#2166315 Review #2166315 is a subjective opinion of poster.
Pros
  • Make stylish outdoor furnature
Loss
$3000
Preferred solution
Repair the unbrellas
New Reviewer

Dissatisfied

I have been trying to reach someone at Tropitone to get my second set of cushions and no one will take my call.

User's recommendation: Make sure that you are given a legitamate phone number. Make sure they stand behind their merchandise.

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ID
#2122996 Review #2122996 is a subjective opinion of poster.
Cons
  • Need to get new cushions
Loss
$400
Preferred solution
Let the company propose a solution

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